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Later, the complaint was rejected again due jest to the player’s unresponsiveness. The player from Brazil has requested a withdrawal prior to submitting this complaint. The player from Germany has requested a withdrawal five days prior jest to submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions.
The player had disputed this, stating that he had continued playing for several hours after completing the nadprogram wagering. Despite our efforts owo mediate, the casino did not respond to our inquiries. As the casino państwa operating without a valid license and didn’t refer owo any Alternative Dispute Resolution (ADR) service, we were unable jest to further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using nadprogram money. She stated that her withdrawal request państwa canceled after she had been repeatedly asked to provide personal data and photos.
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However, subsequent withdrawal requests were denied and had been pending for trzech days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved. The casino was confirmed jest to have held a Curaçao Interactive Licensing (CIL) license. Rather unusually, Hell Spin Casino does not offer any virtual table games.
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- We decided to reject this complaint because we couldn’t force the casino to return an expired nadprogram and the player had more than enough time jest to play with it.
- Despite our efforts to communicate with the player and request additional information, the player had failed jest to respond.
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